![]() It also means many will have to check in for their flight home while overseas.” Not paying for a Ryanair seat also means you can only check in for free 24 hours before departure – for comparison, easyJet is 30 days. Oli Townsend, a deals expert at, points out that with Ryanair, “if you don’t pay for a seat, you will almost certainly be split up, as it ‘randomly’ allocates seats for those who don’t cough up for guaranteed seats. However, by adding Tui and Jet2 into the mix, easyJet slipped down to third place after Jet2 – who stormed ahead – followed by Tui.” “With over 3,000 responses on a recent poll I posted, 77% said that easyJet had the best customer service, followed by Ryanair at 15% and Wizz Air at a mere 9%. Photograph: Gareth Dewar/Alamyĭickenson says her followers on Instagram agreed, too. I think that’s wise as it means you can get off the plane and out of the airport as quickly as possible, which is a good thing!”Ĭhelsea Dickenson likes the ‘laissez-faire’ attitude of Wizz Air and Ryanair. People are paying for the ease of having their small bags with them at all times rather than risk luggage being mislaid behind the scenes. He adds: “I travel a lot and am finding that passengers are bringing on board more and more luggage rather than checking it into the hold. If you’re only on a 90-minute flight, or have a small bag, then just pay the basic fare.” “If you’re on a four-hour flight to Athens, it’s worth paying extra for more legroom. Is it worth paying extra for the extras? “It depends on the airline and the destination,” Charles says. It often gives the feel of being on a full-service airline but obviously without the frills … The crew are well trained at customer service in my view.” Paul Charles, the chief executive of the travel consultancy the PC Agency and a former director at Virgin Atlantic, told us: “I still think easyJet have one of the best products available for the price. We asked four people who really know about this stuff for their views, including on which airline they think offers the best experience. Photograph: Sascha Steinbach/EPA What do travel experts say? ![]() ![]() Which? quizzed more than 8,000 travellers about their experiences of flying in the past two years. ![]()
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